Terms of Service

These terms govern your use of Charmotion (the “Service”), operated by TRY2APP LTD, a company registered in England and Wales (“we”, “us”). By creating an account or buying a plan you agree to them. If you use the Service for a company, you confirm you may bind that company.

1. The Service

Charmotion turns a character or logo image you provide into an animation set (a “Set”): six animations delivered in the formats included in your plan, such as Rive files, MP4, transparent WebM/MOV, GIF and code examples. Sets are produced by our automated engine, which uses computer-vision and AI-assisted analysis to identify the parts of your artwork, then builds a vector rig and keyframed animations from it. Processing runs on machines we operate; we do not send your images to third-party AI providers.

Typical delivery is 1–2 hours from upload, but times are estimates, not guarantees. Results depend on your artwork; flat, front-facing art with clear shapes works best.

2. Accounts

You sign in with a one-time code sent to your email. Keep access to that inbox secure; you are responsible for activity on your account. You must be at least 18 years old, or use the Service on behalf of a business.

3. Plans, credits and billing

• Monthly plans (Starter, Studio) renew automatically each month until cancelled and include a number of Sets (“credits”) per billing period. Unused credits do not roll over.
• Done with an expert is a one-time purchase for one hand-finished Set, including a private ticket thread and two revision rounds.
• Starting a Set uses one credit. If a Set fails and cannot be completed, the credit is returned automatically.
• Payments, invoices and sales tax are handled by Polar (polar.sh), which acts as merchant of record and reseller. Your purchase is also subject to Polar’s terms. We never receive your card details.
• You can cancel a monthly plan at any time from your account (billing portal). Cancellation takes effect at the end of the current period; you keep access to Sets you have already received.
• Prices may change; we will tell you before a change affects your next renewal.

Refunds and your cancellation rights are described in our Refund Policy.

4. Your content

You keep all rights to the images you upload (“Your Content”). You confirm that you own Your Content or have permission to use it, and that animating it does not infringe anyone’s rights (including copyright, trademarks and personality rights). Do not upload images of real people without their consent, or characters you don’t have the rights to.

You give us a limited, non-exclusive license to store, copy and process Your Content only to provide the Service to you, provide support and keep the Service secure. We do not use Your Content or your Sets to train AI models, and we do not show them publicly without your written permission.

5. Your Sets

Subject to payment, you own the animation files produced from Your Content and may use them for any lawful purpose, commercially and worldwide, without attribution, including after your plan ends. Code examples we deliver are provided under a permissive license for use with your Sets. Our engine, website, templates and know-how remain ours.

6. Acceptable use

You must not use the Service to create content that is unlawful, infringing, sexual involving minors, harassing, hateful or deceptive; attempt to access other users’ data; probe, overload or bypass the Service’s security or limits; or resell access to the Service itself. We may refuse or remove content, and suspend accounts, that break these rules.

7. Availability and changes

We work to keep the Service available and secure but do not promise it will be uninterrupted or error-free. We may improve or change features; if we discontinue a paid feature you have already paid for and cannot use, we will refund the unused part.

8. Liability

Nothing in these terms limits liability for death or personal injury caused by negligence, for fraud, or for anything that cannot be limited by law. Otherwise, we are not liable for indirect or consequential losses, lost profits or lost data, and our total liability arising from the Service in any 12-month period is limited to the amount you paid us in that period. If you are a consumer, you also have legal rights under UK consumer law (including the Consumer Rights Act 2015) that these terms do not affect.

9. Ending your account

You can delete your account at any time from Account settings; this permanently deletes Your Content and your Sets from our storage (see the Privacy Policy). Download anything you want to keep first. We may suspend or close accounts that seriously or repeatedly break these terms.

10. Law and disputes

These terms are governed by the laws of England and Wales, and the courts of England and Wales have jurisdiction. If you are a consumer living elsewhere in the UK or the EU, you may also rely on the mandatory consumer protections of your country and bring proceedings there.

11. Contact

TRY2APP LTD · support@charmotion.try2.app. We may update these terms; material changes will be notified by email or in the app at least 14 days before they apply.