Refund Policy

We want you to be happy with every Set. This policy explains when you can get your money back. It doesn’t affect your statutory rights.

Failed sets

If our engine can’t complete a Set, it is marked as failed and the credit is returned to your balance automatically — you can try again with a different image. If a delivered Set is clearly broken (for example corrupted files or missing animations), contact us within 14 days and we will re-run it or refund it.

Monthly plans (Starter, Studio)

• 14-day cooling-off: if you are a consumer, you can cancel within 14 days of first subscribing and get a full refund, provided you haven’t started a Set in that period.
• When you start a Set, you ask us to begin supplying the digital service immediately and acknowledge that you lose the right to cancel for that billing period once the Set is delivered.
• After that, you can cancel any time; your plan stays active until the end of the period you’ve paid for, and we don’t refund partial months.

Done with an expert (one-time)

• Full refund if you cancel before we start work on your Set.
• Once work has started, the purchase includes two revision rounds. If we can’t deliver a usable Set after them, we’ll refund you in full.

How to ask

Email support@charmotion.try2.app from your account email with the set or order reference. Refunds are issued by Polar, our merchant of record, to your original payment method, usually within 5–10 business days.